Our products are shipped via FedEx, and are guaranteed to arrive safely. Shipment confirmation is provided by FedEx, and shipments are usually made within 24 hours of your order. If you are not completely satisfied with your order, we will happily issue a replacement or refund. For questions about any of our Sweet Meadow products, please contact us. Sweet Meadow Farm provides discounts on hay and food for small animal rescue organizations. For information, please contact us. Proof of non-profit status is required.